Shipping Policy | TUISTE LLC

Effective Date: October 21, 2025

At TUISTE LLC, we’re committed to ensuring that your handcrafted and personalized orders are delivered quickly and safely.
Below you’ll find details about our processing times, carriers, delivery estimates, and important shipping information.

 

1. Order Processing

Each order is made to order and requires time for careful preparation and packaging.

• Processing Time: 1 business day for production before shipment.

• Orders placed after business hours or on weekends will be processed the next business day.

• Please note that production and shipping are separate processes with different timelines.

 

2. Shipping Carriers

We partner with trusted global shipping providers to ensure safe and timely deliveries:
USPS, UPS, DHL Express, and FedEx.
Your order will be shipped with the carrier best suited for your destination and delivery speed.

 

3. Estimated Delivery Times

Below are the typical delivery timeframes once your order has shipped:

• United States: 3–5 business days

• United Kingdom: 2–3 business days

• European Union: 2–3 business days

• Canada: 2–5 business days

• Australia, New Zealand, and other countries: 5–7 business days

Please note: Delivery estimates are based on standard conditions and may vary due to customs, weather, or carrier delays.

 

4. Delivery Restrictions

We do not ship to P.O. Boxes, APO, FPO, or military addresses.
Please provide a valid residential or business address to ensure successful delivery.

 

5. Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number and a link to monitor your package.

Tracking updates may take up to 2–5 business days to appear in the carrier’s system.
If you experience delays or missing updates, don’t worry — most packages continue moving even if tracking isn’t immediately refreshed.

You can also view your order status anytime through our Track Your Order page.

 

6. Shipping Delays

While we strive to meet delivery estimates, unforeseen circumstances such as severe weather, customs inspections, or carrier disruptions can occasionally cause delays.
We appreciate your patience and understanding in such cases.

 

7. Lost or Damaged Packages

If your package arrives damaged or appears lost in transit:

• Contact us at info@tuiste.co with your order number and photos (if applicable).

• We will investigate the issue promptly with the carrier.

• If confirmed, you may choose between a free replacement or a full refund, as per our Refund Policy.

 

8. Customer Support

If you have any questions about your order’s delivery, tracking, or shipping options, we’re always here to help.
Reach out anytime — our support team aims to respond within 24 hours on business days.

 

9. Contact Us

TUISTE LLC
8 The Green, Suite 17334
Dover, DE 19901
United States
📧 info@tuiste.co